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AI Voice Assistants - BlendLab

Artificial Intelligence

AI Voice Assistants

BlendLab develops custom voice assistants that understand natural language, recognise intent and respond with expressive, human‑like speech. Built with state‑of‑the‑art ASR and TTS models, they accelerate customer self‑service, power smart devices and streamline call‑centre operations while supporting 30+ languages, including Arabic dialects.

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Features

Discover the powerful capabilities that make our service stand out

Real‑time speech recognition

Emotion‑aware responses

Multilingual TTS

IVR integration

4 powerful features to enhance your experience

Process

Voice Strategy

Define personas, success metrics and channel mix.

Dialog Design

Conversation flows, intents and error handling.

Prototype

Rapid voice PoC to validate UX and latency.

Platform Integration

Connect telephony, IoT or app SDKs.

Testing & Tuning

SSML fine‑tuning, barge‑in tests and load tests.

Go‑Live & Monitor

Launch, monitor KPIs and retrain for continuous improvements.

Technologies Used

Whisper ASR

OpenAI TTS

Twilio Voice

Dialogflow CX

Amazon Lex

Our Sub Services

Comprehensive service offerings designed to meet every aspect of your project needs

Smart IVR Bot

Reduce wait times with natural language call routing and self‑service.

Key Features

Contextual handoff

DTMF fallback

Queue deflection

Call transcripts

In‑App Voice Assistant

Hands‑free navigation and actions inside mobile or web apps.

Key Features

Voice shortcuts

Speech analytics

Wake word

On‑device caching

IoT Device Assistant

Custom wake‑word and offline voice processing for smart devices.

Key Features

Edge inference

Noise robustness

OTA updates

Custom commands

Call‑Centre Automation

Handle routine queries and free agents to focus on complex cases.

Key Features

Queue triage

Sentiment routing

Agent assist

Analytics dashboards

Voice Commerce

Enable voice ordering, payments and personalised offers.

Key Features

PCI‑compliant voice

One‑shot ordering

Re‑order reminders

Cross‑sell prompts

Voice Analytics

Discover trends with speech‑to‑text transcripts and emotion analysis.

Key Features

Keyword spotting

Silence detection

Agent coaching

Compliance reports

6 specialized sub-services to cover all your requirements

Tell us about your project

Let's turn your ideas into reality. We're here to help every step of the way

Our offices

Sharjah | UAE

130 Block C, SRTIP, Sharjah, UAE

Dubai | UAE

BS 18, Dubai Studio City, Dubai, UAE